FAQ

How do I make a deposit?

To make a deposit into your First Capital account, the process is quick, safe and hassle-free. Login to your First Capital trading account and go the My Account section. From here, click on the Deposit Funds tab. In this section, you will have access to a choice of payment methods. Select your preferred payment option, complete the required details and then click on Deposit. Once your funds are reflecting in your trading account, you can start trading and earning profits. Important: When you register with First Capital, you will be required to select the currency in which you will place your trades. It is important to note that once the currency is selected, this cannot be changed. The available currencies include - € (Euro), $ (USD) and £ (British pound). At First Capital, we do not charge any deposit fees. We do, however, recommend that you check with your bank or financial institute directly in order to clarify if they charge transaction fees.

What is the minimum deposit amount for opening an account?

The minimum deposit amount for opening a First Capital account is 200 ($, € or £)

At what hours can I trade?

At First Capital you can trade any time that the global forex and CFD’s markets are open. Invest 24 hours a day, 5 days a week, from Sunday, at 22:00 GMT, when the Asian markets open, until Friday, at 20:00 GMT, when the American markets close.

Does First Capital charge any commissions or fees?

First Capital does not charge any commissions or fees whatsoever. We earn our margin through the spread.

How can I contact support?

You can contact our expert support team 24/5, to receive friendly, professional assistance in your own language, via live chat, phone or email.

How do I make a withdrawal?

At First Capital, we offer a hassle-free, fast, secure and simple withdrawal process. Simply log in to your account and click on the My Account tab. From here, select the Withdraw Funds option and complete the required data. First Capital also requires the proof of identification and the proof of residence documentation when you make a withdrawal request. All requests and documentation will be processed within 3 business days and First Capital does not charge any withdrawal fees. We recommend that you check with your bank or financial institution directly in order to clarify if they charge a transaction fee. It is important to note that your funds will be transferred to your account using the same means as they were debited. That means, for example, if you made a deposit using a bank transfer, your profits will be refunded to the same bank account.

Important:

  • In accordance with international anti-money laundering regulations, First Capital may only transfer funds to an account that bears the name that appears on your trading account. Based on this, we may require additional data and documentation establishing your identity, prior to transferring funds to your account.
  • If you have open positions, you must maintain your margin requirements in order to make a withdrawal.

How do I open a First Capital account?

Opening an account with First Capital is simple and quick to do. Visit our home page and click on the Register button. Complete the form accurately and honestly and upon completion, you will receive an email from us with your account details. Confirm your email address and you will be able to access your First Capital trading account instantly. Use your login credentials in order to log into your account. From here, you will find different options to deposit funds. Once your deposit is processed and your funds appear in your trading account, you can begin trading.

What platforms does First Capital offer?

First Capital offers a variety of stable, powerful and secure trading platforms, accessible on both desktop and mobile devices, using your username and password.

How secure are my funds?

First Capital is committed to ensuring the integrity of your trading account at all times. We implement the strictest HTTPS web protocols and apply the highest levels of SSL encryption as well as partner with the industry’s best-certified payment service providers to guarantee the safety of your funds as well as the confidentiality your personal and financial details.